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Simple Ways to Ensure Customer Satisfaction - Sererra

smileYou already know that great customer satisfaction/loyalty will grow a business?  It's true that companies that have satisfied customers are more likely to have client loyalty and continual referrals—moreover, you'll have customers won't give it a second thought to pay top-dollar for additional services. If you are "Wahoo'ing" your customers on a frequent basis, your business will stand out. Basically, all it would take is a few extra minutes a day.
 
What do you think is Customer Satisfaction?
 
At the very core, , customer satisfaction is how you communicate, treat and interact with your customers. Are you always giving a positive, warm and helpful support and experience? Or do you forget your customers and not communicate with them? Keep in mind that your job is to not only provide a excellent service, but to have courteous, and knowledgeable collaboration with your customers - you need to interact as much as possible.  Each of your customers have individual needs that go beyond just deliverables and completed implementations. Figuring out how to tailor your customer satisfaction program  to meet these needs will keep your customers keep coming back for more.
 happy customer
Here are some not-so-common customer satisfaction recommendations from Sererra Consulting Group Professional Services that can use to strengthen your relationships.
 
  1. Provide frequent communications and updates. Provide a quick email update about the status of a project. This allows your customer not to worry of guessing.  Plus, you’re saving them the time of having them write an email to ask for an update - not a good thing to do. Always stay on top of your communications.
  2. Send an email if you won’t be available for meetings. Even if you’re a remote professional inform your customers when you will be out-of-the-office. It’s helpful for them to be able to plan or allocate resources and schedules.
  3. Keep your communication lines open. Customer satisfaction is at its most critical point when mistakes are made or when a problem pops up. This is the time to step up and put some energy into resolving the issue. If your client knows you are taking care of things, problems won’t be a big deal.
  4. Acknowledge emails. When you receive an email, let your customer know you received it. A simple nice gesture would work.
  5. Always be proactive. If something doesn’t look right or seems to be missing, send a query to your client. Clients are busy and make mistakes; get clarity when you need it.
  6. Be a deadline guru. Making an effort to keep deadlines shows you respect your clients and their projects. If a deadline is going to be impossible to meet, give your client a heads up as soon as possible and discuss an alternative plan.
  7. Show up. We’ve all heard the cliche that “actions speak louder than words,” and it’s true. Telling a client they are important is a great idea, but showing you care through your actions has staying power.
  8. When you mess up, fess up. Mistakes and errors happen, let’s face it. But, when they do, remember that clients don’t want excuses, they want resolutions – - and fast. “I’m sorry” goes a long way. Clients are understanding when there’s some ownership of the error, and a quick solution and a plan to ensure the same mistake won’t happen again.
Great customer satisfaction is all about communication. This includes being open and available to discuss problems, being a good listener, and following up with clients. One amazing benefit is that when customer service is good, you’ll feel good in return. This will naturally draw a flow of clients and work your way.
 
At Sererra Consulting Group, our Professional Services Team members we value our customers and provide the best customer satisfaction/service we know how. That is why our customers value our services and continue to keep coming back.

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